Types of information we may collect about you

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When you sign up to our services (such as our website forums or regular newsletters), enter competitions, buy a magazine subscription, order products, take up a reader offer or use our websites or mobile apps we may collect personal information about you. Different services may require different types of information.

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If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent you are not allowed to give us your information.

Here is some more specific detail about the information we collect:

  • Information you give to us: information that you provide by filling in forms on our services. This includes information provided at the time of buying any of our products or services, subscribing to any services or marketing, creating a user account, posting material, filling in a survey or requesting further services. We will also ask you for information when you enter a competition or promotion and when you report a problem with our services. This information will normally include information about yourself (such as your name or date of birth) and contact details (such as address, email address, telephone number etc);
  • Information about your use of our websites and mobile apps: we use cookies to help us understand how you use and interact with our digital platforms. This may include what pages you look at, what elements you click, what you search for on our websites, and from which pages you exit our websites. For further information, please see our Cookies Policy;
  • Information about the browser and device you are using: we also use cookies to collect information about your browser and device you use to access our websites or mobile apps.  This may include your IP address, device unique identifiers, operating system, browser type and network information. For further information, please see our Cookies Policy;
  • Information about your location: if you have enabled located services on your device, we may collect information about your actual location.  You can disable location services at any time by updating your preferences on your device;
  • Information about transactions: if you purchase something from us such as a magazine subscription or an app, we will make a record of the details of that transaction, including what products/services you have bought and details of the payment made; and
  • Contact information: if you contact us, we may keep a record of that correspondence.

As well as collecting information directly, we may receive personal information about you from third parties (such as our business partners) where you have provided your permission to them to share your information, or they are otherwise legally permitted or required to disclose your personal information to us. We may also collect information gathered from publicly available sources and social media platforms.

We may also compile and share aggregated data, such as statistical or demographic data. This gathers together your personal information and that of others in an aggregated, anonymised way. It does not directly or indirectly reveal your identity.

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If you fail to provide the personal information we have requested where we are required to collect this by law, or to perform our contract with you, we may be unable to perform the contract we have or are trying to enter into with you. However, we will notify you if this is the case.